Terms and Conditions

Revised Date: May 02, 2026

1. Company Information

This website is operated by Diamond State Roasters. Throughout the site, the terms “we,” “us,” and “our” refer to Diamond State Roasters. Diamond State Roasters offers coffee, tea, merchandise, gifts, and related products through this website.

2. Acceptance of Terms

By accessing our website, creating an account, placing an order, or using any part of our services, you agree to be bound by these Terms and Conditions, our Privacy Policy, Shipping Policy, Refund Policy, and any other policies posted on our website.

If you do not agree to these Terms, you should not use our website or purchase products from us.

3. Eligibility

You must be at least the age of majority in your state or place of residence to use this website or make purchases. By using our website, you represent that you meet this requirement.

4. Products and Product Information

We make every effort to display our products, descriptions, ingredients, flavor notes, roast levels, images, pricing, and availability as accurately as possible. However, we do not guarantee that all product descriptions, images, colors, pricing, or other content will be error-free, complete, or current.

Product packaging, labels, ingredients, availability, and pricing may change without notice. We reserve the right to modify, discontinue, or limit the availability of any product at any time.

5. Coffee, Tea, and Perishable Products

Many of our products, including coffee and tea, are consumable and may be considered perishable. Customers are responsible for reviewing product details, ingredients, flavor descriptions, and any available allergen information before purchasing.

Individual taste preferences vary. While we strive to provide high-quality products, we cannot guarantee that every product will meet every individual preference.

6. Orders

When you place an order, you agree that all information provided is accurate, complete, and current. This includes your name, billing address, shipping address, email address, phone number, and payment information.

We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, product availability, payment issues, or violation of these Terms.

7. Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated. Prices are subject to change without notice. We reserve the right to correct pricing errors, even after an order has been submitted.

Payment must be received and authorized before an order is processed. By submitting payment information, you represent that you are authorized to use the selected payment method.

8. Promotions, Discounts, and Gift Cards

Promotions, coupon codes, discounts, and special offers are subject to their stated terms, expiration dates, limitations, and availability. We reserve the right to modify or cancel promotions at any time.

Unless otherwise stated, discounts may not be combined, applied retroactively, exchanged for cash, or used after expiration.

9. Shipping and Delivery

Shipping times, processing times, and delivery estimates are provided for convenience and are not guaranteed unless expressly stated. Delays may occur due to product preparation, carrier issues, weather, holidays, incorrect addresses, high order volume, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address. Diamond State Roasters is not responsible for orders delivered to incorrect addresses provided by the customer.

10. Risk of Loss

Risk of loss and title for products purchased from Diamond State Roasters pass to the customer upon delivery to the shipping carrier, unless otherwise required by applicable law.

11. Returns, Refunds, and Exchanges

Because coffee, tea, and other consumable products may be perishable, returns may be limited. Refunds, replacements, or exchanges are handled according to our posted Refund Policy.

If your order arrives damaged, incorrect, or with a shipping-related issue, please contact us promptly with your order number and photos of the issue so we can review the matter.

12. Account Registration

Some features may require creating an account. You are responsible for maintaining the confidentiality of your login information and for all activity that occurs under your account.

You agree to notify us immediately if you believe your account has been accessed without authorization.

13. Account Verification and One-Time Passcodes

Diamond State Roasters may collect and use your email address and/or mobile telephone number for the purpose of account authentication, account security, identity verification, password recovery, login verification, fraud prevention, and other security-related purposes associated with your use of our website and services.

By creating an account, placing an order, requesting password assistance, or otherwise providing your contact information, you consent to receive transactional communications from Diamond State Roasters, including one-time passcodes (“OTP”), verification codes, security alerts, account notifications, password recovery messages, and other service-related communications by SMS text message and/or email.

Standard message and data rates may apply depending on your wireless carrier, mobile plan, or service provider. Message delivery may also depend on your carrier, device settings, internet access, spam filters, and other factors outside of our control.

Diamond State Roasters will not use mobile telephone numbers provided for account verification, order-related communication, password recovery, or security purposes for unsolicited marketing or promotional text messaging campaigns without your separate consent where required by applicable law.

You are responsible for ensuring that the email address and/or mobile telephone number associated with your account remains accurate and current. Diamond State Roasters is not responsible for failed delivery of verification messages or account-related notices due to incorrect contact information, carrier issues, spam filtering, service interruptions, or other circumstances beyond our reasonable control.

For security purposes, verification codes and one-time passcodes may expire after a limited period of time and may only be used once. We reserve the right to limit, suspend, delay, or deny verification requests in cases of suspected fraud, abuse, unauthorized activity, excessive requests, system misuse, or other security concerns.

We may retain records related to account verification, authentication attempts, and security communications as reasonably necessary for security, fraud prevention, legal compliance, customer support, and operational purposes.

14. User Conduct

You agree not to use our website for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose. You also agree not to:

• Interfere with the security or operation of the website;
• Attempt to gain unauthorized access to our systems;
• Submit false, misleading, or fraudulent information;
• Copy, scrape, reproduce, or misuse website content without permission;
• Use the website in violation of any applicable law or regulation.

15. Website Content and Intellectual Property

All content on this website, including logos, text, product names, graphics, images, videos, designs, icons, and layout, is owned by or licensed to Diamond State Roasters and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or exploit any website content without our prior written permission.

16. Customer Reviews and Submitted Content

If you submit reviews, comments, photos, testimonials, or other content to us, you grant Diamond State Roasters a non-exclusive, royalty-free, worldwide right to use, display, reproduce, edit, and publish that content for business, marketing, and promotional purposes.

You are responsible for ensuring that any content you submit is accurate, lawful, and does not infringe on the rights of others.

17. Third-Party Links and Services

Our website may contain links to third-party websites, payment processors, shipping providers, apps, or services. We are not responsible for the content, policies, practices, or availability of third-party websites or services.

18. Allergens and Dietary Information

Some products may be produced, packaged, or handled in environments where allergens are present. Customers with allergies, sensitivities, or dietary restrictions should carefully review product details and contact us with questions before purchasing.

Diamond State Roasters does not provide medical advice, and product information should not be relied upon as a substitute for professional medical guidance.

19. No Health or Medical Claims

Any descriptions of coffee, tea, herbs, ingredients, flavor profiles, caffeine levels, or related products are provided for general informational purposes only. Our products are not intended to diagnose, treat, cure, or prevent any disease.

20. Limitation of Liability

To the fullest extent permitted by law, Diamond State Roasters shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, purchase of products, delay in delivery, inability to use the website, or reliance on any website content.

Our total liability for any claim related to a product purchase shall not exceed the amount paid for the product giving rise to the claim.

21. Disclaimer of Warranties

Our website and products are provided “as is” and “as available,” except as expressly stated in writing. We do not guarantee that the website will be uninterrupted, secure, error-free, or free from viruses or harmful components.

22. Indemnification

You agree to indemnify and hold harmless Diamond State Roasters, its owners, employees, contractors, partners, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from your use of the website, violation of these Terms, or violation of any rights of another party.

23. Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

24. Electronic Communications

By using our website or placing an order, you consent to receive electronic communications from us, including order confirmations, shipping updates, account messages, security notices, verification messages, promotional emails where permitted, and other notices.

25. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time by posting the revised version on this page. The revised Terms will be effective as of the date posted unless otherwise stated.

Your continued use of the website after changes are posted means you accept the updated Terms.

26. Governing Law

These Terms shall be governed by and interpreted according to the laws of the state in which Diamond State Roasters operates, without regard to conflict of law principles, unless otherwise required by applicable law.

27. Contact Information

If you have questions about these Terms and Conditions, please contact us through the contact information provided on our website.

Diamond State Roasters
Website: https://diamondstateroasters.com